The owner of a salon in England is furious after customers were sold discount coupons for her shop, for an offer that was actually for a beauty parlour around 100 miles away. Perfection Hair and Beauty salon, based in Hale near Manchester, has been flooded with calls from customers that have been asking for cut-price hair and beauty services.
An offer that was advertised on the promotional deals website Groupon (Public, NASDAQ:GRPN) said that customers could get £95 treatments at the Hale salon for £35 – several people claimed the offer. But the deal from Groupon was actually for an unrelated beauty salon named Perfection Beauty, which is located over 100 miles away from Hale in Rugby in Warwickshire.
The owner of Perfection Hair and Beauty, Emma Johnson, told the website menmedia.co.uk that a number of customers have been disappointed. She also said that she would actually lose money if she were to fulfill the offer that was advertised on Groupon’s site.
It was also reported on menmedia.co.uk that a spokeswoman from Groupon has apologised for the error, and has expressed regret at any inconvenience caused to customers, and Perfection Hair and Beauty.
The daily deals website has been involved in several advertising controversies in the last year. In 2011, The UK’s Office of Fair Trading announced plans to launch an investigation into Groupon after it broke UK advertising regulations over 50 times in less than one year.
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